Help Centre

Criminals are impersonating HSBC staff

Fraudsters are calling customers to gain access to their online banking accounts. Please note, we will never ask for passcode PINs or security codes through social media, text message or phone call. We'll never ask to take control of your computer remotely, or ask you to delete the mobile app, or to complete a transaction for us. If you think you've been contacted by a fraudster, call us on 299-6021 or email bermuda_client._svs@hsbc.bm to report it. You can also send copies of emails or text messages you've received to phishing@hsbc.bm.

Important change to foreign currency cheques and international cheques processing

After June 30, 2026, HSBC Bank Bermuda Limited will no longer accept foreign currency cheques and international cheques. All foreign currency cheques and international cheques deposited after 30^th June 2026 will be rejected.

If you currently receive payments via foreign currency cheque or international cheques drawn on a foreign bank, please ask the sender to send future payments as an international priority (i.e. Wire) payment after 30^th June 2026. To do this, they will need your HSBC Bermuda account details, inclusive of the HSBC Bermuda Swift Code. These are available on the HSBC Website, or on your paper statements.

Increase in Business Credit Card Fraud

There has been a recent increase in fraudulent activity attempts affecting business and corporate credit cards.

We would like to remind you to remain vigilant and take these steps to protect your business:

Please regularly review your card transactions via HSBCnet and your paper card statements, to identify any suspicious activity or errors.

If you see unauthorized transactions, you should cancel any relevant active cards immediately, by contacting the Card Service Team on 441 299 5518 or the toll-free number on the back of the card

For more information visit the HSBC Fraud Guide

Cheque Book Order Fee Increase

Effective 1^st December 2025, Cheque Books will be available for order for our HSBC Bermuda customers, and there will be an increase to the Cheque Book Order fee. The new fee will be $55 per Cheque book ordered.

For a complete list of banking fees visit Fees and Prices | Business Banking | HSBC Bermuda

As a reminder, you can achieve savings on Cheque Book Fees, by utilizing Electronic Payment Solutions. For information on how to start using Electronic Payment Solutions, please contact your Client Service Representative on 441-299-6288 or your Sales Relationship Manager

Effective 1^st July 2025, there will be an increase to the Cheque Processing fee. The new fee will be $7 per Cheque processed.

For a complete list of banking fees visit Fees and Prices | Business Banking | HSBC Bermuda

As a reminder, you can achieve savings on Cheque Processing Fees, by utilizing Electronic Payment Solutions. For information on how to start using Electronic Payment Solutions, please contact your Client Service Representative on 441-299-6288 or your Sales Relationship Manager

From 01 January 2025, the Personal Information Protection Act 2016 will be introduced in Bermuda. To comply with this legislation, HSBC updated its Terms and Conditions and Privacy Notices, with the changes to apply from 01 January 2025. Please refer to https://www.business.hsbc.bm/en-gb for further information.