General Enquiries
Telephone: +1 441 295 4000
E-mail: customer.care@hsbc.bm
Mailing address:
HSBC Bank Bermuda Limited
37 Front Street, Hamilton HM 11, Bermuda
PO Box HM 1020
Hamilton HM DX, Bermuda
Find a branch or ATM
Virtual Assistant
Our Virtual Assistant can help you with Frequently Asked questions or connect you with an agent during our opening.
Contact Centres
Issue Type | More Details | Telephone Numbers |
|---|---|---|
Business Centre | Our dedicated team can help you with all of your business needs including accounts, financing and advice. | +1 441 299 5555 |
HSBC Call Centre | Call our general number for help with most enquiries | +1 441299 5959 |
Card services / lost or stolen cards | Get assistance with anything related to your debit and credit cards | +1 441 299 5518 |
Online banking support
HSBCnet
Call: +1 441 299 6110 (open Monday to Friday except public holidays, 8am to 6pm AST).
Email: hsbcnet_customer_support@hsbc.bm
Online Banking
Call +1441 299 5959 (open Monday to Friday except public holidays, 9am to 5pm AST).
Feedback and Complaints
We will always try to resolve your concerns right away. If this is not possible, we will fully investigate all the issues you have raised and aim to resolve them as quickly as we can, by speaking with you or writing to you. We aim to answer all complaints within 20 business days. The level of complexity can vary for each complaint which may impact our ability to resolve your complaint within this expected timeframe. If we're unable to respond within the timeline, we'll contact you with an update.
To make a complaint or give us feedback you can call our Contact Centre at +441 299 5770 or contact us online.
To Make a Complaint Online
If you’re an existing customer and use HSBCnet, the quickest and most secure way is to log on to HSBCnet and use the ‘Self Service and Support’ area to send us an email. For step-by-step instructions on how to submit a complaint download the instructions here (PDF, 101KB).
If you don’t currently use HSBCnet or bank with HSBC, you can complete our online form.
